Rental Terms and Conditions | Cinque Terre Riviera

Rental Terms and Conditions

Table of Contents


The registration, the use of services and the use of owned and managed by Cinque Terre Riviera Incoming Tour Operator belonging to Cinque Terre Riviera snc entails acceptance by the user of the General Conditions mentioned below. is available for daily, weekly or monthly rentals and purchase of tourist activities. The owner of the property (the “Owner”) has given the Agent the
authority to enter into this Agreement. This Agreement sets forth the terms under which You will lease the property through the Agent.
Registration and use of services are accessible only to adults with the capacity to act.
Customers wishing to register are required to disclose only their personal data and guarantee that such data are true, correct and up to date.


Prices are calculated in Euro and cover the room / villa / apartment stay mentioned in the booking. The price does NOT include personal expenses, such as mini-bar, telephone calls, wifi, pay TV use or other services offered by the room / villa / apartment.


You agree that check-in time is no earlier than 3:00 PM (unless prior arrangements have been made and agreed to in writing) and no later than 6:00 P.M. Other arrangements can be taken on a private basis and at eventual extra charges over the established amount for the rental and eventual package. Agent will use commercially reasonable efforts to have the Premises ready for Your occupancy at check-in time, but Agent cannot guarantee the exact time of occupancy. If You foresee that You will be delayed in arriving at the room / villa / apartment, You must contact the number we provide on the information sheet and on the voucher in your possession and notify the delay. In the event that you request an ASSISTED late check-in and an Agent can accomplish the request, You agree to pay a late check-in fee if you need assisted check-in. Otherwise keys will be left near property and you’ll be given instructions to pick them up at no extra cost. Failing to receive any communication about your late arrival the Agent will leave keys by the property and no assistance will be given. Please, note that Keys pick-up instructions will be provided only after you have anyway completed the online check-in procedures. Some properties will always have un-assisted check-in. We will inform you about this option.

For any type of check-in an online check-in form will have to be filled to gather all the necessary personal documentation of the guests as required by the Italian Law. No access code or key to enter the property will be provided in absence of personal documentation.


Assisted late check-in is possible only on request with assigned time and up to 10:00 pm, with pricing varying from 50.00 euros to 80.00 euros. Assisted Late Check-in fees will be lowered in case of real emergencies at owners and managers discretion, but consider that providing assistance in small hamlets and remote locations at late hours is extremely complicated for owners and assistants e.g. they might not have trains to go back to their homes too late at night
For some properties, unassisted late check-in will not be possible and you will be informed at time of reservation.


In case of early arrival, before 3:00 p.m., owners and property managers will do their best to let you in as soon as possible. Management and cleaners are responsible for your safety and they have to be sure the property you rented is completely sanified before you enter it. In Vernazza is available a baggage storage area, which can be booked in advance. STAYLUGGAGE APP can be downloaded to this extent. 50% discount twill be granted to Cinque Terre Riviera guests. Please, ask the Coupon Code after you have booked your property


1. Check-out is always within 10:00 a.m.You’ll be told on arrival where to leave keys in case of early check-out.

If a damage deposit has been taken, the assistants will tell us to release it only after survey to the apartment and, if no damage will be notified, it will be automatically
refunded on your card. You’ll receive the amount back within one week approx. depending on each credit card company procedures and timing.


Since you rented a private property and not hotel, late check-out is generally not possible. Our caretakers need time to clean and prepare the room / apartment for the following guests of the same day. We can check if we can allow our guests some extra time after 10:00 check-out only one day before your departure, as we know the
following guests arrival time and cleaners schedule. In the event the Client returns to the Premises without the consent of the Agent or Owner past check-out, a fee equal to the rental rate for one (1) day will be assessed to You


As You send us your intention to book a property and you will receive all payment info. The procedure will go through, automatically prompted, if you do an online reservation through our website.


For our online reservations you will be asked to pay the Downpayment or Full Payment depending on chosen purchase rate and, if no payment will be received with 30 minutes, your reservation will be automatically canceled from the system. Downpayment or Balance have always to follow the rules of the fare customers choose at time of

Customers will have to sign acceptance of this rental agreement and provide a credit card number as guarantee to cover costs of damages.


The Client can pay the whole amount of his reservation via bank transfers only if the owner accepts this payment solution. The Client has to know that expenses must be at sender charge. In case high wire transfer expenses will be charged on the Owner’s account, the Owner or Agency will be allowed to charge them back on the Client’s bill at time of final payment or locally on arrival. Bank Transfer info will be provide via email after customer’s request. Bank transfer expenses must be at the Client charge, so please specify this term to your bank. Due to the complexity of this payment type, Owners can accept it only 15 days before the Client arrival. Only after you will receive our reconfirmation message (once payment controls have been made), your booking will be completed and you will be able to download receipt and, in case of final balance, arrival instructions


You will find a secure payment gateway though Stripe or Gestpay. Major credit card such as VISA, MASTERCARD and AMERICAN EXPRESS are accepted. Wire Transfers on request. The names given for booking must be those of the people who shall use the booked services: repeated or missing names may cause the hotel / villa / apartment to refuse the booking. Only after you will receive our reconfirmation message (once payment controls have been made), your booking will be completed and you will be able to download receipt and, in case of final balance, voucher with arrival instructions.

Please, when paying using a credit card, always remember to authorize through your bank a foreign country supplier charge, if your card is under a security and anti-fraud protection plan.


Vernazza and Corniglia, Riomaggiore and Manarola Town Councils approved the application of a City Tax (Tassa di Soggiorno). Such Tax is in force since 2015. The City Tax is not payable by children (age depending on each village policy), tourist guides and drivers of groups staying within the Cinque Terre area. On arrival you’ll be requested to give id cards and to pay CASH ONLY the relative amount. Failing to pay the city tax the Town Council may fine customers with penalties from 105,00 to 500,00 euros.


As you complete payment before the arrival, he/she will receive all the necessary information for check-in, stay and check-out. Please, stay in touch with us close to arrival day, share arrival time and update eventual delays. It is extremely important!

7.1 Cancellations

Due to the peculiar kind of properties this platform represents, exclusive private villas, apartments and rooms, Agency and Owners have to apply special terms for cancellation and amendments. Please, carefully read detailed cancellation policies at time of reservation, so not to incur in unpleasant “surprises” when a cancellation may
A cancellation can be done sending an email to . Once the reservation has been cancelled, we will send a cancellation notice stating the cancellation fee to your mailbox. Once the reservation has been cancelled, we will send a cancellation notice stating the cancellation fee to your mailbox. Our accounting department will credit your account with the amount minus penalties and cancellation fee in case your statement shows a credit on your side. To protect against cancellation caused by unforeseen events, such as illness in your family, worker strikes and more, Cinque Terre Riviera recommends purchasing trip cancellation insurance to provide recourse for deposits and balances paid.

To this extent we suggest to rent your property choosing our NO RISK rate named BE SAFE rate, which includes a full cover insurance.

7.2 Date Changes

I. Date changes made between booking date and 8 weeks before arrival are subject to a penalty fee of 50,00 eur + possible difference in rate due to customer request for a higher rated period.
II. Date changes made between booking date 8 weeks before and the date of arrival are subject to a penalty fee of 100,00 eur + possible difference in rate due to customer request for a higher rated period. Changes are all subject to availability and owner’s acceptance. Any postponements or exchanges are entirely at the discretion of the owner or property management.
Cinque Terre Riviera does not guarantee exchanges and makes no representations or warranties regarding a customer’s right to exchange. When permitted, only onescheduled exchange will be allowed. Beyond that the cancellation policy as per point 7.1 will be enacted in full.


Cinque Terre Riviera does not provide refunds for any reason beyond that which is covered in these terms. Refunds by Cinque Terre Riviera are not provided for declarations of war, acts of war, travel alerts or warnings issued by the Italian government or any other government, airline related stoppage or re routings, or any other events beyond its control. Cinque Terre Riviera will not be held liable or provide any refund due to the condition of certain amenities, including air conditioning, dishwasher, washing machines, private telephones, wifi, lack of heating during forbidden season (Apr 1st – Oct 31st) and other appliances.

Please note: only local authorities in Italy may stipulate when and for how long heating may be turned on from April 1st through October 31st. Please, evaluate that weather in Italy might be cooler than what you expect from Apr 1st to Oct 31st. So bring warm clothes and, if you still need heating, owner may accept to turn it on at his own risk of incurring in high penalties, but against extra charge depending on sizes of the property you rent. Please, ask in advance. Houses in Europe and else where are sometimes a limited amount of electricity of 3 kilowatts. The use of too many appliances at the same time will flip a circuit breaker and shut off the electricity. Cinque Terre Riviera will not provide a refund if electricity is lost temporarily due to a circuit breaker being triggered.
Most of the rooms and small apartments in the Cinque Terre area are equipped with hot water boilers. The amount of hot water is limited and guests need to use water wisely when showering. Then, if out of hot water, guests just have to wait for the boiler to heat water again. Cinque Terre Riviera will not provide a refund for boiler limited amount of hot water.

Where pools are provided, the general season for pools in Italy begins June 1 and ends September 15. Most pools are not heated. No extra fans or air conditioning are provided on the spot if the villa you have reserved does not have those appliances among its facilities at time of reservation.Clothes washers are provided only if listed among property facilities at time of your reservation.


The use of the Premises is restricted to use by You and the person enclosed in your initial reservation. No exceeding number will be accepted unless you request a change of terms and pay eventual surcharge for the extra guests. Extra guests will not have to exceed, anyway, the maximum number of guests allowed for the specific property you rented.

No event will be authorized if not after an agreement with owner or property manager.
Agent considers You hosting a special event, without Agent’s prior consent or knowledge, a material breach of this Agreement. In that instance, You agree to immediatelypay an amount equal to the Special Event Fee in liquidated damages.

Use Of the Premises by Fraternities, Sororities or Unrelated Groups Under 21 Years of Age Is Strictly Prohibited and Lessee agrees that, in the event Owner or Agent discovers same, that ANY AND ALL FUNDS COLLECTED AS RENT will be considered LIQUIDATED DAMAGES to cover losses, expenses and damages of the Owner and Agent for Lessee taking the premises off the market.
Occupancy shall not exceed the maximum number allowable by law. Please contact Cinque Terre Riviera Company directly for further information. You agree to comply with all obligations imposed on you by this Rental Agreement with respect to maintenance of the Premises, including but not limited to, the following:

(a) keep the Premises as clean and safe as the conditions of the Premises permit, and cause no unsafe or unsanitary conditions in the common areas and remainder of the Premises that You use;
(b) dispose of all rubbish, garbage and other waste in a clean and safe manner and differentiate that as per local rules;
(c) keep all plumbing fixtures in the Premises or used by the Tenant as clean as their condition permits;
(d) not deliberately or negligently destroy, deface, damage, or remove any part of the Premises or render inoperable the smoke detector or pool alarm, if applicable, provided by the Owner, or knowingly permit any person to do so;
(e) comply with all obligations imposed upon the Tenant by current applicable building and housing codes;
(f) be responsible for all damage, defacement, or removal of any property inside the Premises that is in Your control unless the damage, defacement, or removal was due to ordinary wear and tear, acts of the Owner or Owner’s agent, defective products supplied or repairs authorized by the Owner, acts of third parties not invitees of the Tenant, or natural forces;
(g) notify Agent in writing of the need of replacement of and/or repairs to a smoke detector, and replacing the batteries as needed during the tenancy. You agree not to use the Premises for any activity or purpose that violates any law or governmental regulation. Your breach of any duty contained in this paragraph after commencement of tenancy shall be considered material, and shall result in the termination of Your tenancy with NO REFUND OF RENT.



The security deposit is not included in the rental fee (aka breakage fee). You are required to provide a security deposit via credit card deposit before you enter the property you reserved. Each property shows the amount of security required. Failure to provide the required security deposit, as set forth herein will be considered a breach of agreement on the part of the customer and the owner may refuse entry to
the house without it. When a dispute between owner and guest arises over any forfeiture of deposit held by Cinque Terre Riviera, the deposit dispute will be awarded to the owner unless we have strong belief otherwise. Customer acknowledges and agrees that Cinque Terre Riviera cannot be held liable for the forfeiture or loss of a security deposit for any reason whatsoever, nor will Cinque
Terre Riviera be held liable due to dispute arising from a security deposit.


There may be additional charges payable at the rental as required by the owner, caretaker or managing agent.
Additional charges (final cleaning, baby’s bed or additional people staying in the rental for example) should be paid at the beginning of your stay, not at the end. Charges
such as telephone, electricity, heat, gas (if by meter), additional linens, towels or cleaning charges, and more will be due during your stay and alway before the end of stay.
Although we try to keep additional charges listed on the property pages current, Cinque Terre Riviera cannot be held liable for any change to these amounts due.

Leaving the property in a condition requiring excessive cleaning upon departure (including but not limited to cleaning of upholstery, shampooing of the rugs, breakage, soiling or damage to the interior or exterior caused solely by the customer) may result in further charges and a forfeit of deposit. Customers are required to leave the rental as it was on arrival. Dishes, cutlery and pots will not have to be left dirty with leftovers.


Cinque Terre Riviera guarantees all properties will be available upon arrival in accordance with confirmed reservations and pursuant to these Rental Terms.

1) destroyed for unpredictable natural events
2) uninhabitable due to structural damage
3) uninhabitable due to an extended failure of essential equipment and fixtures such as heating, electrical systems, plumbing
4) rented to another party before your reservation occurred and by a error it was not properly recorded due to digital system failure
Cinque Terre Riviera will immediately attempt to find another rental of similar or higher quality, cost and size.
Failing this, a full or partial refund, not exceeding paid rental amount, will be provided to the customer in accordance with the situation.


At the moment there is not an official classification for private villas, apartments and rooms.
Cinque Terre Riviera selects and publishes only those properties that satisfy our very strict quality criteria and puts their description on-line, which allows the customer to evaluate and accept the hotel.
All the properties for rental are in possession of a Regional and National License. It can be recognized by the CITRA or CIN code assigned and published on our website and on each OTAs page dedicated to each single property.

Please Note: in some properties double beds are not available and double rooms feature two single beds, linked or separated, or a fairly small double bed. Double Beds in Italy are usually comparable to an American / International Queen Size Bed.


Travelers must have a valid passport or other identity document accepted for entry in our properties. The participants shall have to observe all normal cautions and the specific laws and regulations in force in Italy. Luggage is transported at the customer’s risk, and the organization shall in no way be held responsible for losses or damages. No porterage is provided for our properties, unless otherwise specified.

Agency staff assisting at check-in or check-out are not entitled to do any porterage services.

Should you feel you may need baggage porterage, please notify it at time of reservation and we will look for available services at extra charge.


If, before or after customers’ departure, Cinque Terre Riviera, for whatever reason, other than for reasons of the customer, cannot supply an essential part of the contracted services, it will provide alternative solutions, without surcharges for the customer, and if the supplied services’ value is inferior to that of the contracted ones, Cinque Terre Riviera will refund the customer with an amount equal to the price difference between the contracted services and the supplied ones.


When booking a stay on our website, our customers are required to provide some personal information, such as name, e-mail address, address, telephone number. This information allows us to process your booking and the sale of our services, and to keep the customers updated on the state of their bookings or to contact them in case of problems. Processing of personal data is carried out in full compliance with the existing laws – General Data Protection Regulation GDPR (EU) 2016/679 (General Data Protection
Regulation) in the current version of the OJ L 119, 04.05.2016; cor. OJ L 127, 23.5.2018 on the protection of personal data -, which can be viewed directly on our website privacy page.


Your credit card data, which are necessary in order to pay for our services, are never memorized by Cinque Terre Riviera’s information system; they are managed directly and exclusively by the information systems of, the company managing credit card payments, or Banca Sella, in case of bank transfer, in full compliance with the existing laws – General Data Protection Regulation GDPR (EU) 2016/679 (General Data Protection Regulation) in the current version of the OJ L 119, 04.05.2016; cor. OJ L 127, 23.5.2018 on the protection of personal data – which can be viewed directly on our website.


Contracts regard the offer of hotel / villa / apartment stays only, as they cannot be considered agreements for travel organization or tourist packages, and are regulated by the following provisions of the International Convention on Travel Contracts (CCV) -Brussels, April 23, 1970 – art. n.1, n.3 and n.6; art. n.17 to n. 23; art. n. 24 to n. 31, with regard to provisions that differ from those regulating travel organization agreements and other agreements concerning the sale of the single service which is the object of the agreement.


This site is provided by Cinque Terre Riviera on an “as is” basis and might contain errors or typographical mistakes. Cinque Terre Riviera does not provide any representation or warranty, either explicit or implicit, on the site functioning, the information contained therein, the software or the products present in the site. As far as the Italian legislation allows it, Cinque Terre Riviera rejects any representation or warranty, either explicit or implicit, including warranties of ability or fitness for particular purposes. Cinque Terre Riviera shall not be held responsible for damages of any kind deriving from the use of this website, including direct, indirect, incidental, punitive and consequential damages.


Compulsory notice Pursuant to Art. 16 of Law 269/98 organization or tourist packages, and are regulated by the following provisions of the International Convention on Travel Contracts (CCV)  Brussels, April 23, 1970 – art. n.1, n.3 and n.6; art. n.17 to n. 23; art. n. 24 to n. 31, with regard to provisions that differ from those regulating travel organization agreements and other agreements concerning the sale of the single service which is the object of the agreement.
The Italian law punishes with imprisonment all crimes pertaining to pornography, and prostitution of minors, including when such crimes are perpetrated abroad.


Cinque Terre Riviera acts as a tour operator and independent agent in booking all accommodations listed. Except as otherwise set forth in the Guarantee, Cinque Terre Riviera and its employees, agents, representatives, affiliates, and owners (“Representatives”) shall not be liable for any and all losses, including actual, consequential, incidental, or punitive damages, incurred before, during or after customer’s stay in any accommodations rented through Cinque Terre Riviera Travel Agency and beyond its reasonable control. By placing a reservation with Cinque Terre Riviera, customers agree to and accept these Rental Agreement which constitute a contract with Cinque Terre Riviera and
govern the reservation of all accommodations.
Customer agrees to hold harmless and indemnify Cinque Terre Riviera and its Representatives from any such direct or indirect losses, including but not limited to consequential or incidental damages, expenses, claims, attorney’s fees, or personal injury.
Cinque Terre Riviera reserves the right to refuse or discontinue service to any person or agent, and/or rescind any contract for accommodations in its sole discretion.These General Conditions are governed and construed in accordance with Italian law and the Italian Civil Code.
We reserve the right to make changes to our website and to these General Conditions, at any time. In the event of any disputes arising out of this agreement the parties agree to submit to the exclusive jurisdiction of the Courts of La Spezia, Italy.


Cinque Terre Riviera Incoming Tour Operator belonging to Cinque Terre Riviera SNC di Paola Rossi e Miriana Rovaron
Via Roma 24, 19018 VERNAZZA (SP) – Italy VAT number and fiscal code: IT 00910370113 Registro Imprese di La Spezia MAIL

23. LICENCE by Cinque Terre Riviera di Cinque Terre Riviera snc – Via Roma, 24 – 19018 Vernazza (La Spezia) – Italy Autorizzazione nr. 1/2015 BY AGREEING TO THE TERMS ABOVE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND FURTHER AGREE TO BE BOUND BY ALL OF ITS TERMS AND CONDITIONS.