Have a Question?

FAQ

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

You don’t need to create an account to shop at the Cinque Terre Riviera Shop.

You can access as a guest user, or from Facebook by clicking ‘Access from Facebook’ or you can also create an account in a few simple steps:

– click at the top right on ‘Login/Register’;
– enter the requested data on the ‘Register’ section;
– click on ‘Create Account’.

A confirmation email will be sent to the address you specified when you set up your account

Yes, in order to justify shipping costs there’s a minimum order amount. It varies depending on the  shipping country. You will be prompted on your cart page after inserting shipping address and you can consult our shipping minimum orders chart clicking on this link

If you have any navigation difficulties or are unable to complete a purchase at the CINQUE TERRE RIVIERA SHOP, first of all make sure your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) is updated to the latest version.

If you still have problems please contact our Customer Service sending an email to info@cinqueterreriviera.com 

Once you have completed your order you will receive confirmation email to the email address used to place the order.

If you don’t receive the email, check your spam folder and also your promotion folder. If you have any further question contact our Customer Service by sending an email to info@cinqueterreriviera.com

The following payment methods are available at the CINQUE TERRE RIVIERA SHOP:
– Major Credit Cards (Visa, Mastercard, American Express,…)
– Bank transfer

Using a credit card to shop at the Cinque Terre Riviera Shop is easy and safe.
 
To ensure the maximum level of protection the transaction is carried out on the bank’s secure server through Gest Pay payment gateway.

The Cinque Terre Riviera Shop does not store credit card data, but thanks to the link with the bank server, selecting the proper option, from your second purchase on you can place orders without having to re-enter your data. 

All information you supply to the bank is encrypted using the SSL protocol.

If you decide to shop at the Cinque Terre Riviera Shop using the bank transfer payment method, remember to make the payment within 3 days from the order date. Once this period elapses, if you have not made the transfer your order will be cancelled.

Use the following data for the bank transfer:

Payee: CINQUE TERRE RIVIERA SNC
IBAN: IT11H0326822300052778763941
BIC/SWIFT: SELBIT2BXXX
Bank: BANCA SELLA – BIELLA (CN) ITALY
Description: specify the order date and number, that you can find in the confirmation email.

Note that your order will be processed only once the associated amount has been received on our account (it usually takes between 1 and 3 working days after the bank transfer).

To know the amount of the shipping fees to your country please visit our page clicking on this link

The Cinque Terre Riviera Shop can ship products to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City.

Shipments cannot be made to the following areas: Canary Islands, Andorra, Gibraltar, Aland Islands, Channel Islands, Ceuta, Melilla, Livigno and Campione d’Italia.

To ship outside Italy you have to select the Country from the menu ‘Shipping to’ available in the home page.

The right of withdrawal can be applied to all non-perishable products available at the cinqueterreriviera.com/shop (for example books, gadgets, kitchen utensils, etc.).

You cannot return:

– products that may deteriorate or with a short shelf-life (food, including alcoholic and non-alcoholic beverage);
– sealed products that cannot be returned for hygienic or health protection reasons (cosmetics);
– products that have been opened after delivery;
– custom products;
– orders with an invoice issued.

Contact our Customer Service in order to carry out further checks.

To contact us mail us to info@cinqueterreriviera.com

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